What if my package is damaged or defective?

Please inspect merchandise carefully as to contents and conditions upon receipt. If you receive a damaged or defective item, contact a PriceFloor.com Customer Service Specialist immediately at 1(800)670-5020. Please supply the Specialist with your order number, item number and tracking number from your original confirmation e-mail. The Specialist will also need your e-mail address and phone number.

PriceFloor.com will make every reasonable effort to replace the damaged or missing items provided it was noted on the paperwork you signed at the time you received the order. No Claims will be allowed without such notes being made. You Must save any damaged material and have it available for pickup. If you submit a claim for damaged material and do not have the damaged material for us to pick up, you will be billed for the replacement material and the freight to get it to you. If you refuse an order, you will be charged the actual original freight cost, the return freight cost and any restocking fees that might apply, which usually range from 10% to 25% of the order.